Posted by Chris on 06/01/19 at 01:16 PM
Category: HasLab
Like many of you, the POTF Yak Face figure packed in with my HasLab Sail Barge had a semicircular indention on the card. In my case, I considered it severe. It came close to breaking the color of the POTF logo, and the indentation even transferred to the reverse of the card. Hasbro customer service offered a replacement if I first returned my damaged Yak Face. Since the defect on my sample was not unseeable, I rolled the dice. Would I get nothing? Would I get a general release Episode VI Saelt Marae (Yak Face) figure?
Neither. I got the correct figure in exchange, but whatever manufacturing process is causing these indentations on the card is still there. It is much fainter on the replacement, however, so in my case the gamble paid off. Kudos to Hasbro for attempting to correct the issue, and for packing the replacement figure well.
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Yay! My figure with the deep semi-circular indention on the card was replaced as promised!
(click for the full sized image)
Aaaaaaand, the same indent is present, albeit fainter than the one I sent in.